Client stories

Families who handed us the key

Every move below started the same way: one phone call. Read them in their own words — about a parent’s downsizing, an estate handled from out of state, and homes prepped and sold.

Rated 5.0 on Zillow · 33 reviews

The reviews closest to what we do — downsizing, cleanout, prepping and selling a long-time home.

“Brian can do it all! He is a one stop shop for seniors making major transitions in life.”

My Mother needed to transition to a smaller place after my Father passed away. After living in their much larger, split level home for 52 years, it was a daunting task. I could never have done it on my own without Brian's help. Brian readily assessed the situation, identified the important items that needed to be addressed, and fixed them. He accomplished this quickly and efficiently, identifying worthwhile features and keeping my parent's style and decor in mind. With his wealth of contacts and sources he was able to recycle, donate or sell her excess or unwanted items to new owners, and perform all the needed tasks (cleaning, realtor pictures, carpet cleaning, yard maintenance, and repairs) to get the house ready to list. Brian can do it all! He is a one stop shop for seniors making major transitions in life.

Lena A. Daughter helping her widowed mother downsize

★★★★★

“I feel very fortunate to have chosen Brian as my agent.”

Brian really helped me in the way I needed it most: dealing with and disposing of the contents of the house. The house was an asset of an estate I was the executor for, and I live 1200 miles away. Physically dealing with the process of preparing the house for sale would have been daunting for me at best. Brian took on that task and got it done, always keeping me aware of the progress and status. On top of that, he got the house sold, for a good price, at a time when the Seattle market was undergoing a fundamental shift. I feel very fortunate to have chosen Brian as my agent.

Bill W. Estate executor, out of state (1,200 miles away)

★★★★★

“If I could give Brian more than 5 stars I would!”

Brian Hayes is absolutely wonderful and made our experience top notch. It was a very emotional time as we inherited a home after the passing of of my mother in law. There was a lot of work to be done and we needed help. Brian was recommended by a family friend. After our first conversation, we knew he was going to be our realtor. Brian was very knowledgeable and empathic to our situation. Brian was also our project manager for the repairs and remodeling that needed to be done. He had great contacts and contractors to do the work and he saw everything from start to finish. Brian listed our home and immediately held an open house. He was extremely professional. After 3 days we received multiple offers. Brian was able to explain each offer in detail in a simple way for us to understand. Once we accepted our offer, he did a great job on the paperwork and working with the title company. If I could give Brian more than 5 stars I would! Brian has great people skills and problem solving skills which were much needed in our situation. I highly recommend Brian as a realtor and project manager if you need help in that regards.

Chelly C. Inherited a family home

★★★★★

Brian has proven himself to be a leader in the real estate field. He is the most knowledgeable professional we have ever worked with as we went through the process of viewing homes, offering, and the process of everything involved to close. I would provide my highest level of endorsement and recommend considering working with Brian. He knows so much more than just a realtor. He also has an intimate, comprehensive knowledge of anything else a home buyer (or seller) might need to include what it takes to repair or replace components in a house, remodeling and flipping properties, junk removal, connecting for sales or purchase of things like furniture and estate items, plumbing, electrical carpentry repair items...Would absolutely work with again and recommend to all my family and friends.

drsuzuki Bought a Townhouse home in 2024 in Issaquah highlands, Issaquah, WA. via Zillow · ★★★★★

★★★★★

Brian was a dream come true - professional, smart, savvy, responsive and kind. He helped us prepare our home for sale by strategizing what upgrades we should invest in and what was less important, connecting us with service providers to get the work done (exterior paint, landscaping, cleaning, etc) and creating beautiful marketing materials. We had an offer within a week and quickly cruised straight to a smooth closing at $50k above asking price. I give him a wholehearted 5-star review and would definitely use him again.

jenniebmc Sold a Single Family home in 2020 in Wallingford, Seattle, WA. via Zillow · ★★★★★

★★★★★

Brian Hayes helped us sell our house in a very short time. Thanks to his organizational skills we were able to prepare our house for listing in just few weeks. He was very positive and encouraging in every aspect of this process. Not only by words but even more so by actions. Brian would come rain or shine and help us physically move things to storage or donation centers, and help us load moving truck. He was very informative regarding every step of the selling process. Brian always come to our meetings on time and was very respectful of our needs. Everything was done in a very professional, ethical and pleasant manner, by this young energetic man. We couldn't have wished for a better agent! Thank you Brian!

Eva Salamonik Sold a Single Family home in 2019 in Highland terrace, Shoreline, WA. via Zillow · ★★★★★

★★★★★

I was referred to Brian by a friend who worked with him on a construction project. After the initial meeting with Brian, I was confident that his knowledge of market trends and his focus on small improvememts for the biggest ROI was going to be a great fit. He did not let me down! He was responsive, quick with recommendations on handymen, and even booked the final cleaners and the fence installers. He even rolled up his sleeves with small handyman tasks. He timed the market for me perfectly and was a fair negotiator when offers came in. I will always recommend Brian and would absolutely use him in the future.

m2strickler Sold a Single Family home in 2018 in Mt. baker, Seattle, WA. via Zillow · ★★★★★

★★★★★

At first glance one may suspect bias in my rating of Brian since he is my neighbor and friend after all. However, I do not take reviews lightly and believe credit should be given where credit is due. In terms of judging character, Brian was extremely helpful and knowledgable on improving the value of my home. He researched the market and provided options for when to sell and what changes should be made to yield the most profit. It was well worth his challenging timeframe to fix up the house to capture the market while it was hot. The proof is in the sale. He was always responsive to questions and answered honestly even when I really didn't want to hear it. I trusted Brian with the whole project management, improvements and sale, and he performed admirably.

skunkwerk1 Sold a Single Family home in 2016 in Somerset, Bellevue, WA. via Zillow · ★★★★★

★★★★★

I had an amazing experience working with Brian. He went above and beyond to ensure that not only was I informed about the process every step of the way, but also personally helped me with fixing details around the house to ensure that it was ready to be presented in the best manner possible. Brian has an exceptional attention-to-detail, which is a key to success from the preparation of the home through ensuring that every detail is accurate in the contract. He's responsive, helpful, readily-available, and extremely informative. He understands the market and trends. I was grateful for the service that Brian provided and would highly recommend him to others.

user30010733 Sold a Condo home in 2020 in Vasa, Bellevue, WA. via Zillow · ★★★★★

★★★★★

Brian helped us buy and sell our home with ease and skill. He goes above and beyond to help you prepare to sell and then walks you through every step. He negotiated so our needs were met and made each step flow smoothly! I couldn't recommend anyone better than Brian!

aflory7 Sold a Single Family home in 2022 in Fall city, WA. via Zillow · ★★★★★

★★★★★

Brian was very helpful before, during and after the sale of our home. He was very knowledgeable about the market and our neighborhood. He learned about all the special features of our home and shared them with everyone who visited our home by telling them in person or having the features typed on cards at the door frame for each room. I believe this is why we received so many great offers.

Ellen and Joe Merritt Sold a Single Family home in 2021 in North bend, WA. via Zillow · ★★★★★

★★★★★

Brian was an incredible realtor in all ways! Hands on and efficient during the quick preparation to sell, professional and top knowledge of the market, and guided me through the process through close and moving! I am grateful and could not have sold my house as easily or successfully without him!

anne fillmore1 Sold a Single Family home in 2019 in Phantom lake, Bellevue, WA. via Zillow · ★★★★★

★★★★★

Brian was fabulous to work with!!! Professional and engaged! He went above & beyond his role to help us sell our home!!! He held multiple open houses, and even got us moving boxes & supplies once our home sold to help us out. Highly recommend him!!!

Kim Bunton Sold a Single Family home in 2018 in North bend, WA. via Zillow · ★★★★★

★★★★★

Brian was wonderful in helping me find and get this place. He would do whatever necessary to get the finical part taken care of. He also help in getting the appliances needed for me to move in. He would call and make sure all was ok and if i needed anything at all. He was a wonderful experience for a realtor if any one needed one . I would highly recommend him to any one. So positive and up front about everything a super guy.

Grammiegoof Bought a home in 2017 in WA 98329. via Zillow · ★★★★★

★★★★★

Brian was incredibly helpful with setting us up to be the most successful with the sale of our home. He put us in a great position to get top dollar for the house. Brian went above and beyond, we had moved to another city during the sale and he met with contractors and landscapers when we weren't able to be there. I would highly recommend Brian Hayes for your next realtor.

user58230565 Sold a Single Family home in 2017 in Finn hill, Kirkland, WA. via Zillow · ★★★★★

More 5-star reviews

Buyers and sellers across the Eastside and greater Seattle. See all 33 on Zillow →

★★★★★

We worked with Brian to sell our old house and buy our new home. Thanks in large part to Brian, we won the first house we put an offer on. Brian put in a lot of work building a relationship with the listing agent and stayed in touch with them throughout the process. When we were one of the two high offers, the owners selected us, likely in part because of the rapport Brian developed with the listing team. Brian's unique background as a contractor allows him to provide a valuable perspective when looking at the build quality and apparent condition of the homes we viewed. His contractor experience was also invaluable in the selling process when he helped make improvements to our old home prior to listing. The home garnered a lot of interest and we received an offer higher than we could have hoped for.

RichRhee Bought and sold a Single Family home in 2024 in Bothell, WA. via Zillow · ★★★★★

★★★★★

Brian was a wealth of knowledge and walked us down the path of both buying and selling at the same time. We relied on his experience to help us make the right choices for our family. I always recommend him to friends looking for some to help them with real estate.

kattiecabe Bought and sold a Single Family home in 2023 in Bothell, WA. via Zillow · ★★★★★

★★★★★

I have worked with Brian on several real estate transactions and continue to be impressed by his consistently outstanding performance and work ethic. He is knowledgeable, dedicated, and all-around awesome.

jenniebmc Bought and sold a Single Family home in 2021 in Ocean shores, WA. via Zillow · ★★★★★

★★★★★

Brian was everything you want in a real estate agent. Knowledgeable about the market. Motivated to work for you. And helpful throughout the process. He's super responsive and detail oriented. Unfortunately we moved out of the area otherwise I'd ABSOLUTELY work with him again.

hoyle a Sold a home in 2021. via Zillow · ★★★★★

★★★★★

We are really glad to have worked with Brian to buy our home. Not only is he incredibly nice and patient, his additional background in construction was key in many of our discussions and evaluation of homes. When we finally settled on the one, he helped us navigate a complex negotiation with exquisite professionalism and tremendous work ethics. We will definitely work with Brian again in the future.

Fabian ZanelladeSa Bought a Single Family home in 2020 in East hill-meridian, Kent, WA. via Zillow · ★★★★★

★★★★★

Brian was wonderful to work with! He was extremely well versed in his experience with real estate on the Eastside, especially condos which is what I was looking for. As a first time home buyer this experience can be overwhelming, but Brian was always a few steps ahead and responded quickly when I needed him. He truly made this experience seamless even in such a competitive market with low inventory. I was even able to close early before the holidays thanks to Brian! He truly has a passion for helpful others and I am so grateful for Brian's service and would highly recommend him to others.

adundon harris Bought a Condo home in 2020 in South juanita, Kirkland, WA. via Zillow · ★★★★★

★★★★★

This is the third time we have worked with Brian, which should tell you everything you need to know about how wonderful this agent is. If you know what's good for you, you'll hire him! We have both bought and sold with Brian, and this time around, he was able to quickly negotiate an offer for a home in Downtown Issaquah. He goes above and beyond to be helpful and is so, so trustworthy that we actually bought this particular home remotely with Brian being our eyes and ears on the ground. We have since seen the place, of course, and couldn't be happier with our purchase. Thank you Brian!

zuser20160317111830157 Bought and sold a Apartment home in 2020 in Issaquah valley, Issaquah, WA. via Zillow · ★★★★★

★★★★★

Brian responds immediately and checks in often to make sure you're informed. He is extremely encouraging and just cares about helping people find what is right for them. There were no surprises and Brian kept shared often with us what to expect next. He took the time to really get to know us and our needs and when it came time to make an offer to win, Brian knew exactly what it would take. He continues to offer us help and advice after our purchase as well. I know that Brian cares more about people than money and his work and care proves it. I'd recommend him to anyone. If you're nervous about buying like we were, he's perfect because of his ability to explain things well and desire to just help you get what you are looking for.

Mark Beattie Bought a Single Family home in 2020 in Fall city, WA. via Zillow · ★★★★★

★★★★★

Working with Brian Hayes during our recent house purchase was a fantastic experience. Brian was everything we could hope for in a real estate agent—knowledgeable, straight-forward, and dedicated. Brian worked tirelessly on our behalf, advocating for us until we ultimately closed on the home that we most desired. We appreciate all that Brian did throughout our home buying process, and we look forward to working with him again in the future!

sanfosof000 Bought a Single Family home in 2019 in Steilacoom, WA. via Zillow · ★★★★★

★★★★★

Brian was an absolute pleasure to work with. He was patient with us as clients, while being proactive in the home search and negotiation process. He went above and beyond our expectations and always placed our interests first...not to mention he regularly fought I-5 traffic on a regular basis to ensure we closed on the perfect home for our family in a competitive Steilacoom market. Highly Recommend!

SteveSanford7 Bought a Single Family home in 2019 in Steilacoom, WA. via Zillow · ★★★★★

★★★★★

Brian was incredibly thorough and detail oriented. He is responsive, very respectful, and well organized. In addition, he's a pure pleasure to work with! We were so impressed with him, we had him as our agent in to buy our next house in another county. Also, our former neighbors felt the same way when they met Brian, they had him list their house as well. Our home sold in just 4 days at full asking price. Brian took the stress out of our move. Would Highly recommend Brian Hayes.

sbrunke10 Bought and sold a Single Family home in 2018 in North bend, WA. via Zillow · ★★★★★

★★★★★

My fiancé and I were extremely satisfied with Brian's assistance in selling our Juanita area condo. Even though we were living on the other side of the state we felt confident that the process was managed professionally in our absence. Brian went above and beyond to provide access to our condo and to help us come up with a plan for minor renovations that would have a generous ROI. We listed on a Thursday and accepted an offer the following Monday. If I could do it over again I would not change a thing; we highly recommend Brian!

ilovejessica71 Sold a Multiple Occupancy home in 2017 in Bothell, WA. via Zillow · ★★★★★

★★★★★

The Seattle housing market is crazy and having Brian as our agent was the best decision we could have made. Once we fell in love with a house, Brian knew exactly how to negotiate the offer so that ours was accepted despite a lot of aggressive competition over the property. Brian is polite, professional, extremely knowledgeable and trustworthy. He was always quick to respond to every phone call and email when we had questions, and reached out to keep us in the loop every step of the way. He also connected us to a great lender, who was equally knowledgeable and responsive, and gave us the best interest rate we could find. The entire home buying process was so painless, we were really surprised and credit Brian with a lot of it. We will always recommend him to our friends and family, and have already vowed never to use anybody but him once it's time for us to sell and/or buy again. He is truly the best and everybody should hire him as their agent!

huma5 Bought a Single Family home in 2017 in Riverbend, North bend, WA. via Zillow · ★★★★★

★★★★★

Brian was genuinely in my corner during the whole housing buying process. From day one, he wanted to get to know about the type of lifestyle my wife and I wanted to have in our new home. Prior to house searching, he sent us listings to dive deeper into our Likes and Dislikes. He respected our needs, budget and time. Not only was our advocate, he is very experienced and well-rounded in real estate and project management. My best advice is to contact Brian and let him guide you through your first, third or tenth home purchase. I also think that some of his knowledge rubbed off on us. My wife and I now use "Brian-words" about our home buying experience and our future home projects. Brian - In about 5 to 7 years, we will be calling you to look for our next home. Cheers, Daneka and James

jamesrwagnerjr3 Bought a home in 2017. via Zillow · ★★★★★

★★★★★

He just gets it! Brian is committed to knowing how all the pieces work together. Brian was always there to set the expectation and keep the momentum going. With challenging market conditions and a laundry list of must haves, Brian found us an incredible home in an area that wasn't even on our radar.. and we couldn't be happier. How likely are we to recommend Brian Hayes... 100%

zuser20161003124958191 Bought a Single Family home in 2017 in Bainbridge island, WA. via Zillow · ★★★★★

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